Refund policy

Effective Date: January 2025
Thank you for shopping with ABSTRX Nails. We take pride in delivering premium, professional-grade press-on nails and nail care essentials. Because of the nature of our products and our commitment to hygiene and safety, please review the following policy carefully before making your purchase.

🚫 No Returns or Exchanges on Nail Products

Due to sanitary and health regulations, we cannot accept returns or exchanges on any nail products, including:

Press-on nail sets
Nail glue / adhesive tabs
Nail tools
Nail care items
Accessory kits

Once these items leave our facility, they cannot be restocked or resold for safety reasons.

🛍 Returns on Non-Nail Products (If Applicable)

For non-nail items only (such as merchandise):

You may return items within 5 days of receiving your order.
Items must be unused, unopened, and in original packaging.
Proof of purchase is required.
Return shipping costs are the customer’s responsibility.

To initiate a return on eligible products, email us at xpress@nailbedbar.com.

🌟 Defective or Damaged Items

We triple-check every order before it ships, but mistakes can happen.

If your item arrives:

Defective
Incorrect
Damaged
Missing parts

Your order number
A clear photo/video of the issue
A brief description

We will happily provide one of the following:

A complimentary replacement
Or a gift card equal to the product value

Note: We do not replace items due to normal wear, misuse, or damage caused by the customer.

🚚 Shipping Issues & Carrier Delays

Once your order is handed to the carrier, ABSTRX is not responsible for delays, lost packages, or stolen packages.
We do not issue refunds for:

Carrier delays
Incorrect shipping addresses provided by the customer
Packages marked as “delivered” by the carrier
Customs or transit delays

If your package is lost or delayed, we will support you in filing a claim with the carrier.

📦 Incorrect Address Disclaimer

Please double-check your shipping address before placing an order.
We cannot:

Change an address once an order is in processing
Guarantee corrections
Issue refunds for orders shipped to the wrong address provided by the customer

If your order has not shipped yet, email us immediately at xpress@nailbedbar.com.

💳 Refund Eligibility

Refunds are only issued when:

A non-nail product is approved for return
A defective or incorrect product cannot be replaced
ABSTRX cancels an order before shipment
At ABSTRX’s discretion, if no suitable replacement is available

Refunds appear on your statement within 5–7 business days, depending on your bank.

📧 Need Help?

If you have questions or concerns, our support team is here to help.

Xpress by Nailbed & Bar
📍 2922 Minnesota Ave. SE, Washington, DC 20019
📞 202.248.1850
📧 xpress@nailbedbar.com
📱 IG/TikTok: @abstrxnails